Return and Refund Policy
No returns are allowed. However, in case if a wrong or a defective product has been sent, do let us know at the earliest. You can write to us at [email protected] or call us at +91 73739-00500 (10:00 AM- 06:00 PM, Monday-Friday and 11:00 AM- 05:00 PM, Saturday). Cherise (India) Private Limited is not responsible and does not guarantee refund for cases where:
- Products items are delivered to the incorrect address provided by the customer
- Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the recipient or the recipient refusing to accept the delivery.
- Product quality problems caused by improper handling of the product.
A full refund for cancellations is allowed if made 24 hours or more prior to the scheduled delivery date. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full. Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by Cherise (India) Private Limited, refund takes 7 to 10 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days.
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